Last Updated: 16.09.2025

GeneSupport is committed to protect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information; especially sensitive data related to genetic, microbiome, and other health testing.

1. Information We Collect

We collect the following types of information from you:

  • Personal Information: Data you provide during registration or ordering, such as your name, email address, shipping address, and payment details.
  • Sensitive Health and Genetic Data: When you purchase our testing services, you provide a biological sample for analysis (e.g., saliva, stool, blood). The data derived from this analysis is sensitive personal health information. By using our services, you explicitly consent to the collection and processing of this data for the purpose of generating your personal report.
  • Usage Data: Information about your interaction with our website, such as your IP address, browser type, and the pages you visit.
2. How We Use Your Information

We use your information to:

  • Process your orders and provide the services you purchase.
  • Analyze your samples and generate your personalized health reports.
  • Provide you with secure access to your reports via the online portal.
  • Communicate with you regarding your order, report status, and for customer support.
  • Use de-identified data for research purposes, with your explicit consent, to contribute to health science.
3. Disclosure of Your Information

We may disclose your personal and sensitive information to the following recipients:

  • Third-Party Service Providers: We share necessary data with third-party service providers who assist us in operating our business. These include laboratory partners with whom we share your de-identified samples for analysis. We also share information required to complete your order with shipping companies and payment processors.
  • Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity.
  • Legal Requirements: We may disclose your information if required by law or in response to a valid court order, subpoena, or search warrant.
4. Data Security and Retention

We implement robust administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. All data is stored on secure servers and transmitted using industry-standard encryption protocols. Your personal information is de-identified by assigning a unique ID to your sample before it is processed in the lab. We retain your information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or request the deletion of your personal information. To exercise these rights or raise any privacy concerns, please contact us.

6. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. We will post any changes on this Website and update the “Last Updated” date at the top. Your continued use of the Website after the changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email Address: admin.gs@geneombiotechnologies.com
Contact: +91 7028931891