Last Updated: 16.09.2025

GeneSupport is committed to protecting the privacy and confidentiality of your personal and genetic information. This policy outlines our approach to safeguarding your data throughout the entire process, from sample collection to report generation.

1. De-identification of Data
  • Sample ID: Upon receiving your biological sample at our laboratory, your personal information is immediately de-identified. A unique, random ID is assigned to your sample, and all subsequent lab processes and analyses are performed using this unique ID.
  • Separation of Data: Your personally identifiable information (e.g., name, contact details) is stored separately from your genetic and health data. Access to these two sets of data is restricted to authorized personnel on a need-to-know basis.
2. Secure Data Handling and Storage
  • Secure Systems: All personal, health, and genetic data are stored on secure, encrypted servers. We employ robust security measures to prevent unauthorized access, use, or disclosure of your information.
  • Strict Access Control: Access to your data is strictly controlled through a system of user permissions. Only a limited number of trained professionals, such as genetic counsellors and lab technicians, have access to the data necessary to perform their specific roles.
3. Data Usage and Disclosure
  • Purpose of Use: We use your data solely for the purpose of providing the services you have purchased, including processing your samples, generating your reports, and communicating with you regarding your order.
  • Third-Party Partners: We may share de-identified samples and data with our third-party laboratory partners for analysis. These partners are bound by strict confidentiality and data protection agreements to ensure the privacy of your information.
  • No Unapproved Disclosure: We do not sell, lease, or distribute your personal or genetic information to third parties without your explicit consent, unless required by law.
  • Research: With your explicit, informed consent, your de-identified data may be used to contribute to advancements in health science and research. This is done in a way that ensures your privacy is fully protected.
4. Your Control Over Your Data
  • Consent: You have the right to provide or withdraw your consent regarding the collection and use of your data at any time.
  • Data Rights: You may have the right to access, correct, or request the deletion of your personal information, subject to legal and regulatory requirements. To exercise these rights, please contact us using the details provided below.
5. Contact Information

If you have any questions or concerns about this data confidentiality policy or our data practices, please contact us at: