Last Updated: 16.09.2025

Welcome to the GeneSupport website. By accessing or using this website, you agree to be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you must not use this website.

1. Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and GeneSupport.

2. Services and Products

GeneSupport is a D2C e-commerce platform that provides health and wellness services, including the sale of genetic testing kits (DNA testing), gut microbiome testing kits, food intolerance testing, and outsourced cord blood testing services. The results of these tests, provided as a digital report, are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.

3. E-commerce, Ordering, and Payments

3.1. Product Purchase: Our website allows you to purchase testing kits and other health products and services. All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to refuse or cancel any order for any reason.

3.2. Payment: By placing an order, you agree to pay the total amount specified, including any applicable taxes and shipping fees. We use third-party payment processors to handle all transactions. We are not responsible for any issues arising from their services.

4. The Testing Process and Third-Party Service Providers

4.1. The Testing Process: You are responsible for accurately collecting your sample using the provided kit and following all instructions for its return. We are not responsible for any issues arising from improper sample collection or shipment.
4.2. Third-Party Service Providers: Some of our testing procedures and analyses, including DNA, gut microbiome, food intolerance, and outsourced cord blood testing, may be performed by third-party laboratory partners. By using our services, you expressly consent to the transfer of your samples and de-identified data to these partners for the purpose of analysis. We ensure these partners are bound by strict confidentiality and data protection agreements.

5. Report Download Facility and Medical Disclaimer

5.1. Report Access: Upon completion of your test, your personalized report will be made available through a secure online portal. You are responsible for maintaining the confidentiality of your account credentials to access this report.
5.2. Medical Disclaimer: The results provided in your reports are for informational and educational purposes. The information is not a medical diagnosis and should not be used as a basis for making health, lifestyle, or medical decisions. You must consult a qualified healthcare professional to interpret your results and discuss any health concerns. GeneSupport shall not be liable for any reliance placed on the reports.

6. Intellectual Property Rights

All content on this Website, including but not limited to the design, text, graphics, and the personalized reports, is owned by or licensed to GeneSupport. You are granted a limited license to use the Website and download your personal report for your private, non-commercial use.

7. Limitation of Liability

To the maximum extent permitted by law, GeneSupport and its affiliates, officers, directors, and employees shall not be liable for any direct, indirect, incidental, special, or consequential damages (including, without limitation, damages for loss of profits or data) arising out of or relating to your use of this Website, the purchase of our products, or the use of your reports. In no event shall our total liability to you exceed the amount of [Amount] [Currency].

8. Indemnification

You agree to indemnify, defend, and hold harmless GeneSupport and its affiliates from and against any claims, liabilities, damages, or expenses arising from your breach of these terms, your use of the website, or your violation of any rights of a third party.

9. Cancellation and Refund Policy

You may cancel your order and request a refund within 24 hours of placing the order. A fee of Rs.1500.00 INR will be deducted from your refund if the request is made before your sample is received in our lab. After your sample has been received and processed, the order is non-refundable.

10. Modifications to the Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the Website after the changes constitutes your acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms shall be governed by the laws of Pune Jurisdiction. Any legal action shall be instituted exclusively in the courts located in Pune, Maharashtra, India.